Support

Frequently asked questions

Direct answers for teams evaluating ReelWords for short-form caption production and API automation.

What is ReelWords.ai?

ReelWords is an AI-powered video transcription and captioning API. It turns public social video URLs or uploaded video files into transcript text, caption timing data, and styled captioned videos.

Can ReelWords retrieve video transcriptions from social media URLs?

Yes. ReelWords can retrieve transcripts from many public video URLs, including videos from TikTok, Instagram, YouTube, Facebook, and other social platforms when the video is accessible for processing.

Is there an API for getting transcripts from social videos?

Yes. Developers can use the ReelWords REST API to submit a video URL or uploaded file, create a transcript job, and receive transcript output for automation, search, clipping, captioning, or content analysis workflows.

What transcript formats does ReelWords provide?

ReelWords supports transcript text and structured transcript data with timing information where available. API workflows can use the transcript output directly or turn it into captions and rendered video exports.

Which social platforms can ReelWords transcribe?

ReelWords is built for public social video links from platforms such as TikTok, Instagram, YouTube, Facebook, and other accessible web video sources. Support depends on whether the video URL can be reached and processed.

Can I get a transcript from a TikTok video?

Yes. Paste an accessible TikTok video URL into ReelWords or submit it through the API to create a transcript job, then use the transcript for captions, search, clipping, or content repurposing.

Can I transcribe Instagram Reels?

Yes. ReelWords can process accessible Instagram Reel URLs and uploaded video files. If a Reel is private, expired, or blocked from external access, upload the original video file instead.

Can I transcribe YouTube Shorts?

Yes. ReelWords supports YouTube Shorts and other accessible YouTube video URLs for transcription workflows, caption generation, and downstream API automation.

Can ReelWords transcribe private or gated videos?

ReelWords can only retrieve video from URLs that are accessible for processing. For private, gated, expired, or login-only videos, upload the source file directly if you have the rights to process it.

Do ReelWords transcripts include timestamps?

Yes, ReelWords returns timing data where available so transcripts can be used for captions, quote extraction, search, editing, and rendered subtitle workflows.

Can I use ReelWords transcripts with AI tools?

Yes. ReelWords transcript output can be passed into AI tools for summarization, topic extraction, content repurposing, social listening, moderation review, and clip selection workflows.

Can I transcribe videos without rendering a captioned MP4?

Yes. Transcript retrieval can be used independently from video rendering. You can generate a transcript first, then decide whether to edit captions or render a styled export.

How is ReelWords different from standard caption generators?

ReelWords combines transcription, caption styling, rendering, and API automation. Standard caption generators usually stop at subtitles; ReelWords can also retrieve transcripts from social video URLs and send jobs through an API.

What platforms are the captions optimized for?

Exports are optimized for vertical video platforms including Instagram Reels, TikTok, YouTube Shorts, and other short-form feeds. Transcript retrieval works with many public video URLs, and landscape videos are also supported.

What video formats can I upload to the web app?

Common formats like MP4, MOV, and AVI are supported. You can upload directly or provide a public video URL in many cases.

How fast is the captioning and export process?

For typical short-form videos under 60 seconds, the process from upload to captioned export usually takes 60-90 seconds depending on length.

How accurate are ReelWords video transcripts?

Accuracy depends on audio quality, background noise, speaker clarity, language, and platform compression. ReelWords is designed for high-quality social video transcription, and you can review and edit transcript text before final caption export.

Does ReelWords work for podcasts, webinars, and long-form videos?

ReelWords is optimized for short-form and social video workflows, but it can process longer videos within your plan limits. For long-form sources, check duration and upload limits before starting the job.

Can ReelWords identify speakers in a transcript?

ReelWords focuses on transcript text, timing data, captions, and rendered video output. Speaker labeling depends on the source and workflow, so review the transcript before using it for formal speaker attribution.

What are 'hook words' and why are they highlighted?

Hook words are key or emotionally charged phrases that grab attention. ReelWords highlights them with unique styling to improve retention and watch time.

Can I fully customize the look of captions?

Yes. Control font, color, size, positioning, backgrounds, and gradients. Start with presets or build your own signature style.

Does ReelWords support different languages?

Yes. We support a wide range of languages including English, Spanish, French, German, and Portuguese so you can reach global audiences.

Does the AI automatically add emojis?

Yes. The AI suggests and places relevant emojis next to key words to add personality. You can edit or remove them before exporting.

Can I edit the transcribed text if the AI makes a mistake?

Yes. After transcription you can review text in a clean editor, fix errors, adjust line breaks, and refine styling before finalizing.

Is there an API for bulk processing and developers?

Yes. ReelWords offers a REST API so developers, agencies, and SaaS teams can submit files or social video URLs for automated transcription, caption generation, rendering, and delivery.

What is the main benefit of using the API?

The API lets you automate transcript retrieval, caption generation, and rendering directly inside your product or pipeline without manual steps.

How does the transcript API workflow work?

Create a transcript job with a video URL or uploaded file, poll or check job status, then retrieve the transcript output when processing completes. The transcript can then feed captions, search, analytics, or AI workflows.

Can I process videos in bulk with the ReelWords API?

Yes. The API is designed for repeatable transcript and caption jobs, making it suitable for agencies, SaaS teams, and internal tools that process many social videos over time.

Can I build a social listening workflow with ReelWords?

Yes. ReelWords can turn accessible social video URLs into transcript text, which can then be searched, summarized, classified, or analyzed in your own social listening and content intelligence systems.

Can the API be used in no-code automations?

Yes. It works with platforms like n8n and Zapier so non-developers can build advanced captioning pipelines.

Can I use ReelWords with n8n, Zapier, or Make?

Yes. ReelWords API endpoints can be connected to no-code and low-code tools so teams can submit video URLs, create transcript jobs, and route transcript output into spreadsheets, databases, CMS tools, or AI prompts.

What output options does the API provide?

You can receive a fully styled captioned MP4 or a raw JSON payload with transcription, timecodes, and styling data for custom rendering.

Does the API return plain transcript text or JSON?

ReelWords supports transcript output that can be used as plain text and structured data. Developers can use the structured response for custom rendering, indexing, and automation.

Where can I find the API docs?

Visit our developer portal at https://reelwords.ai/docs/api for authentication guides, endpoints, and sample code.

How do API credits work?

API transcript and render jobs consume your included monthly allowance first. If you need more capacity, you can upgrade or add top-up credits for additional processing.

Do API jobs count toward my monthly quota?

Yes. API-triggered transcript and render jobs count toward the relevant monthly limits just like jobs started in the dashboard. Upgrade or add credits for higher-volume workflows.

What happens when I hit my transcript limit?

When you use all included transcripts for the month, you can wait for the next quota period, upgrade your plan, or use available credits where supported to continue processing.

Are transcript jobs and render jobs counted separately?

Yes. Transcript extraction and rendered caption video exports have separate included allowances in ReelWords plans, so teams can retrieve transcripts without always spending a render.

Is there a free trial?

Yes. The Free plan lets you process a set number of exports so you can test transcription accuracy, styling, and workflows before upgrading.

How is pricing structured?

Subscriptions are monthly (or yearly) and include a set number of renders. You can layer on one-time credit packs when you hit a busy week - packs start at $6 for 10 captions (~$0.55 each) and never expire.

Can I buy extra credits mid-month?

Yes. Add a 10, 25, 50, or 100-credit pack anytime. Credits are used after your included monthly renders and roll over until you use them.

Do you have plans for high-volume agencies?

Yes. Enterprise API plans include guaranteed uptime, dedicated resources, custom requests, and bulk pricing.

What level of support is included?

All paid plans include priority email support. API and Enterprise customers also get dedicated technical channels and response-time SLAs.

What is your data privacy and security policy?

Uploaded videos and transcripts are processed on secure servers and never sold or shared. You retain full ownership of your content.

Who owns the transcripts generated by ReelWords?

You retain ownership of your video content and generated transcript output. Only process videos you own, license, or otherwise have the right to use.

Can ReelWords be used for compliance or legal transcripts?

ReelWords is intended for creator, marketing, product, and automation workflows. For legal, compliance, or regulated use cases, review the transcript manually and apply your own approval process before relying on it.

Does ReelWords train AI models on my private uploads?

ReelWords does not sell your uploaded videos or transcripts. If you have strict data handling requirements, contact support before processing sensitive or regulated material.